Terms and Conditions

Cancellation Policy: No refunds are given, but changes to the reservation date can be made at no cost, provided notice is given at least 8 days before the date. If a change is requested less than 8 days before the reservation, it will cost 50% of the reservation value. Check-in / check-out policy. Arrival: 3:00 PM, Departure: 12:00 PM. *Guests may enter the property from 10:00 am to enjoy the common areas, and the room is handed over at 3:00 pm. Guests may not stay past check-out.

1. PRICES 1.1 The published rate corresponds to the price per night, per room, for the number of guests indicated. 1.2 The rate does not include the 19% Value Added Tax (VAT), which applies to tax residents in Colombia, in compliance with Decree 2646 of 2013. 1.3 The rate does NOT include laundry service or access to the jacuzzi and sauna, and does NOT include other experiences or other unspecified services. 1.4 Late check-out is available subject to availability only. If check-out is not completed after 1 pm and there has been no prior communication with reception regarding any circumstance preventing check-out, the cost of the following night will be charged to your invoice as a penalty.

2. PETS Pets are not allowed.

3. RESERVATIONS AND PAYMENTS 3.1 For the reservation to be confirmed, 50% of the accommodation value must be paid in advance, within 24 hours of making the reservation.

4. CANCELLATION POLICY 4.1 Changes to the reservation can be made free of charge up to 30 days before your arrival date (does not apply to promotional rates). 4.2 If you need to cancel due to force majeure, please contact us at info@apartamentoplayarodadero.com or by WhatsApp at +573225432512, sending the relevant supporting documents; we will make every effort to resolve your case. 4.3 If you do not show up on the reservation date, 100% of the amount will be charged. 4.4 For cancellations made after the 8-day period, 50% of the amount will be charged. 4.5 If an early departure is required, 100% of the reservation amount will be charged. 4.6 If a refund is requested, the amount corresponding to the financial costs generated by that transaction will be charged.

5. CHILDREN AND MINORS 5.1 For safety reasons related to the building's facilities, every child under 18 years of age must be accompanied by their parents or a responsible adult who can legally certify their relationship to the minor; if the accompanying adult is a third party, they must present a letter signed by both of the minor's parents authorizing the accompaniment, and if one parent is absent, supporting documentation must be provided. 5.2 In strict compliance with Article 17 of Law 679 of 2001, and Law 1336 of 2009 on the prevention of exploitation, pornography and sexual tourism involving minors, any suspicious behavior in this regard is rejected and will be reported.

6. ACCEPTANCE 7.1. THE GUEST declares acceptance of these general contracting conditions, and such acceptance is confirmed by any one of the following acts: a) Payment for the contracted services before the services begin; b) Acceptance of the invoice for the contracted services, directly by THE GUEST or by any person dependent on or related to them, directly or indirectly; c) Use of any portion of the contracted services.

7. DISCLAIMER OF WARRANTIES AND LIABILITY We do not guarantee the availability or continuity of the services made available to the guest (pools, jacuzzi, sauna, elevators), and therefore we exclude any liability for damages and/or losses that may result from the unavailability or discontinuity of the website and the services offered through it. However, every effort will be made, to the extent possible, to provide technical assistance to the affected guest, and to restore the interruption as quickly as possible or to offer an alternative means.

MISCELLANEOUS 8.1 In the event of loss of any decoration, remote control, or item belonging to the apartment, a penalty will be charged at check-out. 8.2 Penalty for smoking in enclosed areas: Smoking is prohibited in all enclosed areas of the building, including the bedroom and the apartment. Failure to comply with this policy results in a penalty of $300,000 COP, which will be charged to your accommodation invoice.

9. USE OF SOUND EQUIPMENT: Sound equipment must be used at a moderate volume so as not to disturb the peace of other guests; its use is prohibited after 9pm. Failure to comply with this clause may result in the immediate expulsion of the guest from the property, without right to refund or claim. The use of sound equipment in the pools is not permitted. 9.1 Parking service is free of charge; only the marked parking areas may be used. 9.2 For any problem or complaint, we have a procedure for handling Petitions, Complaints, Claims and Requests (PQRS). Any PQRS expressed verbally to the staff assigned to this function, or through written communication, will be addressed and responded to. Response times are those set out in Law 1480 of 2011 (Consumer Statute) and Decree 1074 of 2015, and must be provided within 15 business days of receipt of the claim, preferably in writing, specifying the reasons for the decision.